Cookie Policy
Last Updated: October 2025
This Cookie Policy explains how Vennue uses cookies and similar tracking technologies on our website and within our property intelligence platform. By using our Services, you consent to our use of cookies in accordance with this policy and your preferences.
1. What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, authenticate your session, and analyze how you use services. We use cookies, web beacons, pixels, and similar technologies (collectively "cookies") to enhance your experience and improve our Services.
2. Types of Cookies We Use
Essential Cookies (Always Active)
These cookies are necessary for the Services to function and cannot be disabled:
- Authentication and session management
- Security and fraud prevention
- Load balancing and performance optimization
Analytics and Performance Cookies
These cookies help us understand how visitors interact with our Services:
- Page views, session duration, and navigation patterns
- Feature usage and interaction tracking
- Error tracking and performance monitoring
- A/B testing and service optimization
Functional Cookies
These cookies enable enhanced functionality and personalization:
- Language preferences and regional settings
- User interface customization
- Remembered preferences and settings
Targeting and Marketing Cookies
These cookies are used to deliver relevant advertisements and track campaign performance. They may be set by our advertising partners and build a profile of your interests.
3. Specific Cookies We Use
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| _vennue_session | Maintains user session and authentication state | Session | Essential |
| _vennue_consent | Stores your cookie consent preferences | 1 year | Essential |
| _vennue_lang | Remembers your language preference | 1 year | Functional |
| _ga | Google Analytics - Distinguishes users and sessions | 2 years | Analytics |
| _ga_* | Google Analytics 4 - Tracks user interactions and events | 2 years | Analytics |
4. Third-Party Cookies
We use services from third parties that may set cookies on your device:
- Google Analytics: Analytics and visitor behavior tracking for property intelligence
- Property Integration Partners: Integration partners for enhanced property data and environmental context
5. Property Visitor Tracking
When visitors interact with properties using our technology (QR codes, NFC, digital touchpoints), we use cookies and similar technologies to:
- Recognize returning visitors and provide personalized experiences
- Track visitor navigation paths and engagement patterns across property zones
- Measure effectiveness of property features and amenity interest
- Generate analytics for property owners and managers
6. Managing Your Cookie Preferences
You have several options to control cookies:
Browser Settings
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Cookies and website data
- Edge: Settings → Cookies and site permissions → Cookies and site data
Cookie Preference Center
You can manage your cookie preferences through our preference center. Note that disabling certain cookies may limit functionality of the Services.
7. Consent and Opt-Out
By clicking "Accept" in our cookie banner or continuing to use our Services, you consent to our use of cookies as described in this policy. You may withdraw consent at any time through browser settings or our preference center. For property visitors, consent mechanisms are managed by the property owner in accordance with applicable privacy laws.
8. Do Not Track Signals
Some browsers support "Do Not Track" (DNT) signals. Currently, there is no universal standard for DNT signal interpretation. We do not respond to DNT signals, but you can control cookies through your browser settings and our preference center.
9. Updates to This Cookie Policy
We may update this Cookie Policy to reflect changes in technology, legal requirements, or our practices. We will post the updated policy with a new "Last Updated" date. We encourage you to review this policy periodically.